What Commercial Clients Value Most
For our business customers, turnaround is the top priority. Our current average completion time across repairs is 6.2 days, whereas competing shops often take 7-14+ days for major repairs. We provide clear communication so you can plan crews, appointments, and deliveries with fewer surprises. We typically diagnose within 24 hours and immediately outline parts, timing, and next steps so you can plan crews, appointments, and deliveries with fewer surprises.
MCTC technicians specialize in commercial platforms, and ongoing factory training keeps our team current as systems evolve. We stock high-use parts for work vans, light and medium-duty trucks, police cruisers, and other fleet vehicles. We service all makes, so mixed fleets can be conveniently maintained end-to-end at a single location. The center is built around uptime: clear communication, quick decisions, and a parts inventory tailored to high-use repairs. That approach brings contractors, municipal departments, and regional fleets in from Hartford, Brattleboro, the Berkshires, Greenfield, Northampton, and beyond because vehicles leave here ready to get back to work.
Ford Pro Elite Center
Marcotte holds Ford Pro Elite status, an earned designation held by a small number of dealers nationwide. With this comes stronger factory support, better access to information and tooling, and a service experience aligned with commercial fleet operations.
We Keep You Moving
We prioritize intake and give timely, straightforward answers, even when it comes to complex concerns. After diagnosis, we build a repair plan around parts availability and your schedule, so work progresses without unnecessary delays. When possible, our mobile team handles maintenance and certain repairs on-site to avoid a tow and keep your day on track.
Celebrating 10 Years Focused on What Matters
As we commemorate the tenth anniversary of the MCTC we recognize that our growth has come from steady referrals and long-term relationships with local businesses and public agencies. The standard hasn’t changed: do the work well, keep customers informed, and treat every vehicle like it’s critical to someone’s livelihood, because it is.
If your operation needs a partner that understands commercial timelines, reach out to the Marcotte Commercial Truck Center. We’ll review your needs, set expectations up front, and provide the quality service we have built our reputation on.